SHIPPING & RETURNS

Processing Time

All orders are processed within 3–5 business days.
You will receive an email confirmation once your order is placed and another when it ships.
Processing times may be extended during holidays or high‑volume seasons.

Shipping Methods & Delivery

Domestic shipping is available across the U.S.
Standard delivery typically takes 3–7 business days after processing.
Shipping rates are calculated at checkout based on your location and selected method.

Incorrect Addresses

Please double‑check your shipping information before submitting your order.
KM Golden is not responsible for delays or lost packages due to incorrect addresses provided at checkout.

Tracking

Once your order ships, you will receive a tracking number to follow your package’s journey.

Lost or Stolen Packages

If your package is marked “delivered” but cannot be found, please contact the carrier first.
KM Golden is not responsible for lost or stolen packages, but we will guide you through next steps if needed.

Returns & Exchanges

Because each KM Golden piece is produced in limited quantities and crafted with original photography and scripture‑based design, we handle returns with care and clarity.

Eligibility

We accept returns or exchanges only for defective or incorrect items.

To qualify:

Contact us within 7 days of delivery
Item must be unopened, and in its original condition
Provide your order number and clear photos of the issue

Non‑Returnable Items

Items returned due to size issues
Items damaged through wear and tear
Sale or clearance items

Please review the size guide before purchasing.

Exchanges

If the item qualifies, we may offer an exchange for the same product or a similar item of equal value, depending on availability.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank.

Damaged Items

If your item arrives damaged, notify us within 48 hours with photos so we can assist you promptly.